Maintenance
Keeping your home in great condition...
Black Country Housing Group believes in providing homes that are warm, dry and safe and our maintenance service makes sure that this happens.
Black Country Housing Group is responsible for:
- the structure and exterior of your home
- internal fixtures and fittings, water, drainage, gas and electrical systems
- external paving and fences where these are owned by us
You are responsible for some general repairs and maintenance to your home.
The work is divided into three main areas:
We will carry out day to day maintenance to your home as needed. To report a repair, click here.
Cyclical Programme
Where maintenance can be planned we try to arrange for it to be done on a group of homes at the same time. This will include external painting, repairs to doors and windows, inspection and testing of appliances that we supply, re-wiring, re-roofing and other major works.
If your home contains gas appliances (central heating, boilers, gas fires etc.) we will service these annually and provide you with a copy of the gas safety certificate. This servicing is required by law and we must carry it out.
Planned maintenance and improvement programmes
We plan for the replacement of major items in your home such as kitchen units and central heating systems. These are carried out to a programme where a number of properties are completed at the same time. We will always tell you well in advance when work is planned and give you an opportunity to comment on the proposals. You will be able to see plans and samples of materials and fittings and, in some cases, have a choice of colours, layouts etc.
Tenants of shared ownership properties have different responsibilities. These are explained in your Tenancy Agreement.
For more information please call us on 0300 555 0302. Alternatively you can email repairs@bcha.co.uk
