The Maintenance Department takes calls from tenants who need to request a repair to their home. All repairs are logged and allocated a priority depending on the urgency. There are some general repairs and maintenance that are your responsibility, including:
- Keeping your home clean, tidy and well decorated
- Keeping your garden tidy unless you pay a service charge for gardening
- Repairs to any fixtures and fittings that belong to you
- Repairing or replacing everyday items such as light bulbs, fluorescent tubes and starters, curtain rails, plugs and chains for baths and sinks, shower curtains and electrical fuses
- Any draught proofing including letter box flaps
- Unblocking drains and sinks
Most repairs are classed as routine and you should allow up to 28 days for the work to be done. These include:
- Small plumbing and heating repairs
- Electrical faults to single switches or sockets
- Repairs to doors, frames, windows, kitchen units etc
- Repairs to chimneys, roofs, gutters and rain water pipes
- Repairs to paths, paving and fences
Repairs classed as urgent will be completed within 7 days, including:
- No hot water
- Blocked drains, other than where as treated as an emergency
- Plumbing leaks not easily contained
Emergencies will be attended within 24 hours. These include:
- Gas leaks
- Total electrical failure
- Total heating failure during winter months
- Burst pipes or tanks causing damage to ceiling and electrics
- Blocked toilet where only one is available in the property
- Removal of offensive or racist graffiti
- Severe roof damage where the property is exposed to the elements
- Repairs to lighting in communal areas
- Anything else that makes the property dangerous or insecure to live in
To report a repair that does not lie within your responsibility, click here
