Black Country Housing Group

Our policies set out the high standard of services we aim to provide.

A number of our policies are available to download:

Affordable Rent Tenancy Policy

Aids and Adaptations Policy

Anti Social Behaviour Policy

Complaints, Compliments, Comments

Complaints Policy

Diversity Strategy

Equal Opportunities Policy and Procedure

Estate Management Policy

Gas Safety and Servicing Policy

Financial Statements Year ended 2011

Lettings Policy

Racial Harassment Policy

Rent Collection Procedure

Rent Setting Policy

Resident Involvement Strategy

Service Standards

Value For Money Strategy

If there are any question regarding these reports please call us on 0121 561 1969 and ask for the corporate team or email corporate@bcha.co.uk

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